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";s:4:"text";s:10942:"Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . /Tx BMC 0.749023 g The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Other readers wrote of similar fears and refund frustrations. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Include the card number in your description. Only registered Clipper cards are eligible for refunds. And my Oyster card. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Otherwise, you will be logged out automatically. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. /Tx BMC Where to Use On 24 transit services and more. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. f /Tx BMC In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. /Tx BMC Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. f Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Clipper says it does not take funds away, even if. E\\y\F@B.THH!*o* /Tx BMC /Tx BMC Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. I havent needed to use it in that time. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g The VTA Smart Passallows unlimited travel on VTA buses and light rail. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. o Discover . Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Each Smart Pass user only gets one replacement per calendar year. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC This option helps you avoid paying for postage and is the most secure option. 0 0 10.146 10.364 re /Tx BMC 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream IMPORTANT: Clipper cards will hold funds for . Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. You can add value, see what's on your card, and see recent transactions. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Note that only cash value can be directly transferred. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Credit Card Type (check one): o MasterCard . Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. /Tx BMC Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Choose to stay logged in or to log out. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Key Clipper information translated to Spanish. There is a $5 fee for this service. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. about the future of clipper (external link). Skip top navigation. You have to fill out a form. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about Clipper on your phone. Phone. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. What should I do if my card is lost or stolen? Directions to Zide needed from Union Square. Otherwise, you will be logged out automatically. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. /Tx BMC Clipper cards will hold a maximum of $300. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. H*2T0T341f& 0 0 10.146 10.364 re New to Clipper? H*2T0T3415Rf& EMC New. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. A: Fire off an e-mail to clipper@bayareametro.gov. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. (Some limitations may apply.) Clipper is committed to protecting your privacy. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Enter and space open menus and escape closes them as well. Paper Tickets To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For faster replacement, you also can pick up your replacement card at an in-person service location. Registering your card protects your card balance and allows you to set up an online account. Clipper is the all-in-one transit card for the Bay Area. H*2T0T3415Rf& 0 0 10.1455 10.364 re If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Min of $5. $15.29. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. A Station Agent canhelp process a ticket refund request. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. EMC Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. EMC They are. f Clipper Refunds: Only registered Clipper cards, are available for refunds. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. It is recommended that items of value be insured when selecting this option. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. A: No. At your request, we can mail you a new card with your balance restored, typically within 2 business days. What should I do if my card is lost or stolen? I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Clipper is a regional transit card that can be used on all transit in the Bay Area. For details about how to apply for a refund, download theClipper Cancellation Form. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Email clipper@bayareametro.gov. /Tx BMC I only pray theyre still there. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. /Tx BMC (For example in NYC one can buy MetroCard at the airport without a fee.) For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Paper tickets balances cannot be transferred onto a Clipper card. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. ";s:7:"keyword";s:27:"clipper card balance refund";s:5:"links";s:193:"Who Should I Give The Fake Key To Bdo, Articles C
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